Customer care
Refunds

Tickets sent by post


Send your refund request and your original issued ticket by post, to the following address:


Air France Ticket Office

GPO BOX 4095

Sydney NSW 2001


 


Electronic tickets


Call Air France Reservations and Service Centre at 1300 390 190 (toll free). Our operators will guide you through the steps to follow.

Tickets sent by post


Send your refund request and your original issued ticket by post, to the following address:


Air France Ticket Office

GPO BOX 4095

Sydney NSW 2001


 


Electronic tickets


Call Air France Reservations and Service Centre at 1300 390 190 (toll free). Our operators will guide you through the steps to follow.


 


Tickets purchased from an Air France agency or a travel agency


Please go to the branch in question. It will process your request.

Remember to attach your original issued ticket to your request (unless it is an electronic ticket) along with any supporting documents needed (medical certificate, description of extenuating circumstances meaning you were obliged to cancel, etc.).