If your baggage was missing upon arrival at the airport, please fill out the declaration form within 24 hours of your arrival.*
We will make every effort possible to resolve this issue as soon as possible.
Contact us
Air France does its best to answer your questions and meet your needs. Please visit our FAQ or contact one of our agents.
Have you checked our FAQ? You may find the answer to your question.
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Reporting missing baggage
For more information, please see the
" Baggage problems "
section of our website.
* Only if your arrival airport is one of the following: Ajaccio, Basel-Mulhouse, Bastia, Bordeaux, Lyon, Marseille, Montpellier, Nantes, Nice, Paris-Charles de Gaulle, Paris-Orly, Strasbourg, Toulon or Toulouse.
To inform us of any other baggage problem (missing items, damaged baggage), please use the form below.
* Only if your arrival airport is one of the following: Ajaccio, Basel-Mulhouse, Bastia, Bordeaux, Lyon, Marseille, Montpellier, Nantes, Nice, Paris-Charles de Gaulle, Paris-Orly, Strasbourg, Toulon or Toulouse.
To inform us of any other baggage problem (missing items, damaged baggage), please use the form below.
Other claims
Do you want to make another claim (delayed or canceled flight, difficulties at the airport, etc.)? You can contact us by e-mail or mail.