You wish to contact our Customer Relation Department

We are here to help you.You wish to contact us online, please fill in the form:

Online form

Or write us at :

Cameroon

Air France Cameroon
1 place du Gouvernement
BP 4076 Douala

Equatorial Guinea

Air France Equatorial Guinea
Parques de Africa - Caracolas
Malabo

For your information :
Don´t forget to send original supporting documents which will allow us to process your request: these include invoice, ticket receipt, boarding pass, etc.

Or send a fax :

Cameroon

Fax : (+237) 33 50 15 36 or (+237) 33 50 15 80

Equatorial Guinea

Fax : (+240) 09 45 21

If your claim concerns Flying Blue …

Have you lost your Flying Blue card? Are there Miles missing from your account? Are your Flying Blue personal details up-to-date?
The Flying Blue Customer Care department is here to help and will answer all your questions

Flying Blue Customer Care department

If your claim concerns missing or delayed baggage

Click here

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