Air France - Sky Team

Contact us

From flight delays and refund requests to missing or damaged baggage and lost property, Air France is here to help. We do our best to find a quick and effective solution for you.

Before contacting customer service, have you checked our FAQ? You may find the answer to your question.
  ok  

Internet Assistance

Need assistance in using out website? Our helpdesk internet is available to answer your questions:
- The process of reservation and ticket purchase,
- Print your boarding pass,
- Receipt of your Trip ...
For questions regarding the use of our website, please send an email to mail.internet.afc@airfrance.fr



Air France at your service

  • Cameroon :
    Telephone sales
    To purchase your ticket by telephone, please call (+237) 33 50 15 15
  • Equatorial Guinea :
    Telephone sales
    To purchase your ticket by telephone, please call (+240) 09 45 12 from monday to friday 9.00 am to 4.00 pm
  • Other demands
    You can send an email to mail.cto.dla@airfrance.fr (Cameroon) or mail.cto.ssg@airfrance.fr (Equatorial Guinea)

Access refund information

Other contacts

Air France ticket offices

Flying Blue

Saphir – Assistance service for passengers with reduced mobility

Hotel, car services

BlueBiz

If you are abroad, please connect to your country´s Air France site (accessible via www.airfrance.com) and visit the “Contact us” section to obtain the local customer service phone number.