Didn´t receive your baggage upon arrival at the airport? Please fill out the online declaration form within 24 hours of your arrival*.
Contact us
From flight delays and refund requests to missing or damaged baggage and lost property, Air France is here to help. We do our best to find a quick and effective solution for you.
Before contacting customer service, have you checked our FAQ? You may find the answer to your question.
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Reporting missing baggage
For more information, please see the
“Baggage problems”
section of our website.
To inform us of a baggage problem
(missing items, damaged baggage),
please use the form below.
Download the online baggage content form
* Only if your arrival airport is one of the following: Ajaccio, Basel-Mulhouse, Bastia, Bordeaux, Lyon, Marseille, Montpellier, Nantes, Nice, Paris-Charles de Gaulle, Paris-Orly, Strasbourg, Toulon or Toulouse.
Other claims
Would you like to submit a claim (delayed or canceled flight, difficulties at the airport, etc.)? You can contact us via e-mail or by mail.