Did you not receive your baggage upon arrival? Please contact the Air France desk in the baggage hall and report your baggage missing. Our agents will give you an irregularity report with a number.
If the baggage is not located within 2 days , the inventory form should be filled in and sent to Air France :
Air France
Service Bagages CDG-LZ
Aéroport Charles de Gaulle BP 10201
95703 Roissy CDG Cedex FRANCE
Or by fax : (+971) 46 02 53 40
Baggage service: your contacts
Was your baggage late, damaged or lost? Did you leave an item or hand baggage on board an Air France aircraft, waiting room or check-in counter? Here you will find the contact information you need.
Missing baggage
Damaged baggage
Were you unable to declare your damaged baggage at the airport? Please send your declaration to the following address:
Air France - Customer Care Department
11 Kasr El Nil St.
Cairo Egypt
Or by fax : (+202) 258 05 797
Please provide the following information within 7 days of your arrival: original of boarding pass & ticket, baggage claim tag, nature of damage to the bag, and type, colour, brand & size of the bag.
Air France - Customer Care Department
11 Kasr El Nil St.
Cairo Egypt
Or by fax : (+202) 258 05 797
Please provide the following information within 7 days of your arrival: original of boarding pass & ticket, baggage claim tag, nature of damage to the bag, and type, colour, brand & size of the bag.
Lost item
Lost item on board or in an Air France lounge
Did you lose an item on board an aircraft or in an Air France lounge? Please contact the lost item desk by sending a fax to +33 1 41 56 20 68 or by e-mail mail.objets.trouves@airfrance.fr
Lost item at the airport
Did you lose an item in the aiport? For lost and found requests in Cameroon, please contact the local airport:
In Douala : Tel. : (+237) 33 01 23 21 or (+237) 33 42 28 78
In Yaoundé : Tel. : (+237) 22 23 58 70
Lost in an airport in France
PARIS Charles de Gaulle
E-mail : mail.objets.trouves@airfrance.fr
Postal address : Air France - objets trouvés BP 10201 95703 Roissy CDG Cedex
Fax : (+33) 1 41 56 20 70
PARIS ORLY
E-mail : mail.objets.trouves.orly@airfrance.fr
Postal address : Air France Service Bagages / objets trouvés Orly Ouest N°114 94396 Orly aérogare cedex
Phone : (+33) 1.41.75.20.15 (Monday : 2pm to 4.30 pm; from Tuesday to Frida : 9.30am to 4.30pm)
Fax : (+33) 1 41 75 60 40
the airport´s lost and found.
In Douala : Tel. : (+237) 33 01 23 21 or (+237) 33 42 28 78
In Yaoundé : Tel. : (+237) 22 23 58 70
Lost in an airport in France
PARIS Charles de Gaulle
E-mail : mail.objets.trouves@airfrance.fr
Postal address : Air France - objets trouvés BP 10201 95703 Roissy CDG Cedex
Fax : (+33) 1 41 56 20 70
PARIS ORLY
E-mail : mail.objets.trouves.orly@airfrance.fr
Postal address : Air France Service Bagages / objets trouvés Orly Ouest N°114 94396 Orly aérogare cedex
Phone : (+33) 1.41.75.20.15 (Monday : 2pm to 4.30 pm; from Tuesday to Frida : 9.30am to 4.30pm)
Fax : (+33) 1 41 75 60 40
the airport´s lost and found.