Legal Notices

After having booked a ticket on airfrance.com.hk website, if you find by midnight on the same day after sale, an identical offer at a lower price on another website, Air France will offer you a voucher with the amount of the difference plus HKD 500. This guarantee applies for a difference of at least HKD 100, Air France ticket only and with same dates and conditions. See the complete Best Price Guaranteed terms and conditions below:

Within the context, claims qualifying for a refund must fulfil all the requirements in accordance with the processing procedures detailed below. All claims must be sent by midnight (Hong Kong time) on the very day the Air France ticket is purchased.

Air France (and not the passenger submitting the claim) must be able to check the existence of the lower online published price at the time of claim and that the lower price does not exist on airfance.com.hk.

Any other evidence submitted by the passenger will not be accepted (for example, via fax, phone, etc). Air France reserves the right to request for acceptable evidence such as – screenshot stating the fares available on another website(s) but fares shown as from ‘HKD XXXX' will not be accepted, only the final confirmed fare will be acceptable evidence. The guarantee is valid only for lower prices found online for exactly the same flight, itinerary, and booking class (equivalent fare conditions), purchased on the same day as the original airfrance.com.hk online purchase. The compared tickets must have been purchased from a Hong Kong online point of sale and airfrance.com.hk. Moreover, the online lower fare from another website should be booked with the same billing address and have the same currency as the ticket purchased from airfrance.com.hk¹. The guarantee is only valid if the claim is made by the person mentioned on the ticket. The guarantee only applies for flights exclusively operated by Air France and for tickets with the outbound flight originating in Hong Kong.



1. Point of Sale nationality is determined by IATA number

This guarantee applies only for fare difference of at least HKD 100. There is no limit to the amount for a request. The fare to be compared includes all taxes, “surcharges” and service fees but excludes taxes or charges relative to credit cards.
A ' Voucher Voyage ' will be granted to the plaintiff corresponding to the price difference plus HKD 500, for a return ticket, fulfilling the requirements of the guarantee hereby described. In order to book a flight using the ' Voucher Voyage ', please contact Air France Reservation offices. The “Voucher Voyage” is valid for one year, from the date of issue for full or partial payment of an Air France ticket. No extension will be granted. It is unnecessary to present the ' Voucher Voyage” to issue the ticket but it is important to keep the receipt when the booking is made. For any reason, the ' Voucher Voyage ' will not be replaced. A ' Vouchers Voyage ' bought or sold in an auction will be liable to seizure or cancellation, and the ticket will be automatically invalidated. By using the ' Voucher Voyage ', individuals accept the general terms and conditions and agree to comply with its terms.

Information to be communicated to Air France is available on airfance.fr, "Best Price Guaranteed" pages. To submit your request, answer all the information requested and send an e-mail (mail.customer.relations.china@airfrance.fr) to the indicated address. Air France web support will contact you via e-mail. Air France reserves the right to deny any claims that cannot be correctly checked or for which you have provided incomplete information. All claims must be sent by the customer and received by us by midnight (Hong Kong Time) on the same day the original airfrance.com.hk ticket is purchased. Claims may not be made through any other Air France support.

The Best Price Guaranteed only applies to fares available to the general public. Prices not available for the general public include:

• Special fares (corporate discount fares, soldiers, ethnic students, typological and other discount codes), 



• Package fares - fares sold as part of a travel package (and customized flights), 



• Fares where the carrier or itinerary details are unknown until after purchase and other discount fares,



• Corporate fares, meetings and conference fares, wholesaler fares and other discount fares,



• Price difference smaller than HKD 100. 

Air France reserves the right to terminate this offer at any time without notice.

Under no circumstances will Air France be liable for any expenses incurred following the cancellation of a booking, and for all bookings made on a website other than airfrance.com.hk.