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| 1. | What is Internet check-in? | ||
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With Internet check-in, you can choose your seat and print your boarding pass from 30 hours* prior to the departure of your flight. * 24 hours for flights departing from or arriving in Mauritius, Lebanon, Hungary and Delhi. |
| 2. | When can I check-in over the Internet? |
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You can choose your seat and print your boarding pass from 30 hours* prior to the departure of your flight. |
| 3. | What if I do not have a printer or my printer is not working? | ||
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If you cannot print your own boarding pass, you must collect it from a Self-Service Kiosk or the check-in counter at the airport prior to the Check-In Deadline for your flight. |
| 4. | Must I have to have an electronic ticket in order to check-in? | ||
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Yes. You can only use Internet check-in with an electronic ticket. |
| 5. | What is the identifier number? |
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The identifier number is either the number of your electronic ticket or the number you gave when reserving your flight. This may be a Flying Blue card number, a credit or debit card number, a passport or identity card, or a driver´s license number. |
| 6. | Where can I find my electronic ticket number? | ||
| The 14 digits of your electronic ticket are printed on your trip reminder. |
| 7. | Can I check-in with baggage? | ||
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Yes. You can check-in on Internet even if you have checked luggage. You may simply check this luggage at the “e-service – baggage drop-off” counter at the airport before the Check-In Deadline for your flight. If there is no “e-service – baggage drop-off” counter, then please go to the check-in counter for your flight.
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| 8. | Can I check-in for any destination? |
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Internet check-in is available for almost all destinations.
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| 9. | Can several people check in at the same time? | ||
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Yes. |
| 10. | Can I check in a child? |
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Internet check-in for children is subject to some restrictions.
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| 11. | Can I check-in for my return flight at the same time as my outbound flight? | ||
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Yes, if this flight takes off within 24 hours of your outbound flight. |
| 12. | How much time should I allow at the airport prior to my flight? | ||
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- If you are traveling without baggage, you can go directly to the boarding gate prior to the Check-In Deadline printed on your boarding pass. |
| 13. | What must I do once I arrive at the airport? | ||
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- If you are traveling without baggage, you can go directly to the boarding gate prior to the Check-In Deadline printed on your boarding pass. |
| 14. | Where are the “e-service – baggage drop-off” counters? | ||
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“E-service – baggage drop-off” counter positions differ from one airport to the next.
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| 15. | Can I cancel my seat once I have checked in on a flight? |
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Yes. If you are unable to board your flight on time, please call:
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