Requests and Claims

We are here to help you.

You wish to contact us online, please fill in the form

or write us at:

Air France Zagreb Hotel Westin
Krsnjavoga 1
10 000 Zagreb

E-mail: mail.customerservice.zag@airfrance.fr
Fax: + 385 1 48 37 105

Opening hours: 08h00 to 16h00


For your information

Don´t forget to send original supporting documents which will allow us to process your request: these include invoice, ticket receipt, boarding pass, etc.

Have you lost your Flying Blue card? Are there Miles missing from your account? Are your Flying Blue personal details up-to-date? The Flying Blue Customer Care department is here to help and will answer all your questions.