Legal Notices
General Conditions of Sale

Fares quoted include all taxes except where taxes are collected locally at airport check-in. Please note that all quotes remain subject to changes and are only guaranteed once the booking has been confirmed and a non-refundable Service Fee of
30 EUR (see separate Service Fees page for more detailed information).



Unrestricted fares in First (l'Espace Première) and Business class (l'Espace Affaires): Changes of travel dates and refund are permitted without penalty. The revalidation of the ticket must be done at an AF office and any refund
by the issuing office.



Unrestricted Economy class (Alizée, Tempo Challenge, Tempo): Changes of travel dates and refunds are permitted against a fee. The revalidation of the ticket must be done at an AF office and any refund by the issuing office.



Restricted fares offer our lowest rates in First, Business and Economy class and are subject to limited availability. These fares may be subject to substantial restrictions such as an advance purchase requirement, a minimum and/or maximum stay requirement, penalties linked to changes (if permitted at all), infant or child's discounts may not be available. Some restricted tickets (our lowest rates) are totally non refundable.



Important: These conditions may vary according to destination and period of travel. For further details on the conditions of the fare you're booking, please call Air France reservations:



Air France Croatia Reservations centre: +385 1 48 90 800 (Monday to Friday, 09.00 to 17.00)

Flying Blue frequent flyer programme: +385 1 48 90 821 (Monday to Friday, 09.00 to 13.00)

A Service Fee of 5 EUR for European flights/10 EUR for intercontinental flights is charged for each ticket bought online
in Croatia. This Service Fee is included in the total fare given by the system once you have confirmed your booking and
the ticket has been issued. For example, if you have made a reservation for 3 persons, the Internet Service Fee will be
15/30 EUR.

You can make a booking and pay for your tickets online, provided you have a creditcard (American Express, Diners Club, EuroCard/MasterCard, Visa). As credit card holder paying for the booking you must be at least 18 years old and can make
a booking for yourself and/or others (maximum 5 others).



We are pleased to offer secure online payment using SSL (Secure Socket Layer) technology. SSL works by encrypting
all communications between your computer and our server so the information cannot be intercepted in a readable format.
If your browser is SSL equipped, your transaction will be secured automatically.



Air France Croatia Reservations centre: +385 1 48 90 800 (Monday to Friday, 09.00 to 17.00)

Flying Blue frequent flyer programme: +385 1 48 90 821 (Monday to Friday, 09.00 to 13.00)



The system allows you to cancel your reservation during your session online. If you wish to cancel or modify a reservation after signing off, please call Air France reservations to find out if it's possible for the ticket you've booked. (subject to fare restrictions, see Pricing conditions page):



Air France Croatia Reservations centre: +385 1 48 90 800



Flying Blue frequent flyer programme: +385 1 48 90 821



Please note that your ticket(s) are issued on the same day you book online if you pay by credit card. For cash payment you need to contact your AF agency.

You are required to use your flight coupons in the order in which they were issued. (In accordance with Article III, paragraph 3 of the Air France General Conditions of Carriage, without the exeptional agreement of the carrier, each ticket must be used in its entirely and in the order in which the coupons are issued.)

Electronic tickets
E-ticket is available for most of our routes (departures out of Zagreb). Due to increased credit card fraud problems,

Air France does not accept third party payments (the credit card holder not being the passenger or part of the group traveling together). Exception: We allow payments for family members with the same surname. Please make sure the family member you book for brings the personal identifier you specified during booking to check in at the airport or to Customs and Immigration if required (this applies to e-tickets only).

OP: abbreviation for "operated" which means that an Air France flight is operated by a partner airline with who it has
a commercial agreement.



Code-sharing: Air France has teamed up with other airlines to operate flights jointly under a shared code, thus offering even more destinations and frequencies. Flights are operated under both Air France and the partner's flight number.



Franchised flights: Air France franchises the routes of several airlines under the name " Air France By", offering several connections within France and Europe with Brit Air, British European, City Jet, Compagnie Corse Méditéranée, Proteus Airlines and Régional. These companies operate under Air France livery and use AF flight numbers. In-flight service is up to Air France standards, adapted to the routes and the aircraft size. These franchised flights offer you direct and frequent links completing Air France's own network.

E-ticket is available for most of our routes (departures out of Zagreb).



E-Ticket is easy: at the airport, have your identification card ready (credit card, Flying Blue card or passport, depending on what information you entered during your reservation), present your passport and check in.



Due to increased credit card fraud problems, Air France does not accept third party payments (the credit card holder not being the passenger or part of the group traveling together).

Exception: We allow payments for family members with the same surname. Please make sure the family member you book for brings the personal identifier you specified during booking to check in at the airport or to Customs and Immigration if required (this applies to e-tickets only).



Mandatory: all passengers requesting an e-ticket will need to receive an itinerary receipt either by e-mail or fax (you will also receive a Service Fee receipt in a separate e-mail). If you have not received one 24 hours prior to your departure, please contact us:



Air France Croatia Reservations Center: +385 1 48 90 800 (Monday to Friday, 09.00 to 17.00)



It is mandatory to bring it and show it at the departure airport during check in in order to travel. No exceptions will be made.

Your personal data compiled during the reservation process (surname, first name, e-mail,...) will be used for the sole purpose of placing and carrying out your order (buying and selling air tickets) online. Without your consent, Air France will not be able to continue the selling procedure and the transaction will be impossible.



Air France shall:

- Actively protect unauthorised access to personal data stored in its computers;

- Refrain from communicating, selling or providing access in any way personal data collected via our booking system to outside companies or organisations;

- Not use your personal data for commercial or promotional purposes, except if you have accepted that certain customised data is sent to you by Air France or if you subscribed to our electronic newsletter.

Please be advised that it is your responsibility to determine and obtain whatever documentation that is required, so make sure that you prepare your trip well in advance. Please contact the appropriate embassy or consulate. Passport holders from certain countries may require visas to enter or transit France and/or other countries.