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Baggage service: your contacts

Was your baggage late, damaged or lost? Did you leave an item or hand baggage on board an Air France aircraft, waiting room or check-in counter? Here you will find the contact information you need.

Missing baggage

Did you not receive your baggage upon arrival? Please contact:
Air France – Europe
Baggage Claim Center
Air France – Europe
Customer Care Center
TSA 21235 75564
Paris Cedex 12 FRANCE
Tel: 0818 210013

Damaged baggage

Were you unable to declare your damaged baggage at the airport? Please send your declaration to the following address.
Air France – Europe
Baggage Claim Center
TSA 21235
75564 Paris Cedex 12
FRANCE
Tel: 0818 210013

Lost item

Lost item on board or in an Air France lounge

Did you lose an item on board an aircraft or in an Air France lounge? Please contact:
Sending a fax to +33 1 41 56 20 68
or by
sending an e-mail to mail.objets.trouves@airfrance.fr

Lost item at the airport

Did you lose an item in the aiport? Please contact;

Charles De Gaulle Airport:
Terminal 2 :
Telephone : +33 1 48 16 63 83
E-mail : objetstrouvescdg2@adp.fr

Paris - Orly Ouest :
Téléphone : +33 1 49 75 42 34
Fax : +33 1 49 75 35 22