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| You wish to contact our Customer Care Department |
We are here to help you.
For a faster response, please complete the online form.
Alternatively, you can send a fax to +202 258 05 797
Or send your complaint in writing to:
Customer Care Department
11 Kasr El Nil St.
Cairo
Egypt
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| For your information |
Don't forget to send original supporting documents which will allow us to process your request: these include invoice, ticket receipt, boarding pass, etc.
In all cases, provide us with a brief explanation of your case, your flight number, date and concerned route.You will receive a written response from our Customer Care Department within 4 weeks.
In case of unexpected increase in activity, longer response times may be experienced .We do apologize in advance for inconvenience.
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| If your permanent residence is outside Africa and Middle East... |
Please submit your claim to the Customer Care Department of your country of residence or to:
Air France
Service client
TSA 60 001 60 035
Beauvais Cedex
France
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| If your claim concerns Flying Blue… |
| Have you lost your Flying Blue card? Are there Miles missing from your account? Are your Flying Blue personal details up-to-date? The Flying Blue Customer Care Department is here to help and will answer all your questions.
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