Air France - Sky Team

Contact us

From flight delays and refund requests to missing or damaged baggage and lost property, Air France is here to help.

We do our best to find a quick and effective solution for you

Before contacting customer service, have you checked our FAQ? You may find the answer to your question.
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Industrial dispute from October 29th to November 2nd
Please consult our information page to modify your reservation, claim for a refund or to get real time updates on your flight. Access Customer informations

Requesting a ticket refund

A refund is subject to the conditions of the fare you purchased.

Lost property

Did you leave any personal belongings or carry-on baggage onboard an Air France aircraft, in a waiting room or at a check-in desk?
Were you unable to locate your baggage on arrival or was it damaged?

We do our best to help you resolve these issues.

Contacting Flying Blue

For all questions concerning your loyalty program and using your Miles, contact Flying Blue directly.

Other Air France contacts

- Saphir
With Saphir, we do our best to make traveling easier for reduced mobility passengers.
- Air France ticket offices
Find addresses and contact information for Air France ticket offices around the world.

If you are abroad, please connect to your country´s Air France site (accessible via www.airfrance.com) and visit the “Contact us” section to obtain the local customer service phone number.