back

At your service
contact us

From flight delays and refund requests to missing or damaged baggage and lost property, Air France is here to help. We do our best to find a quick and effective solution for you.

Requesting a ticket refund

A refund is subject to the conditions of the fare you purchased.

Learn about the refund process

Making a claim

Do you wish to make a request or send a positive feedback?

Contact the Customer Care Department

Declaring a baggage incident or lost property

Did you leave any personal belongings or carry-on baggage onboard an Air France aircraft, in a waiting room or at a check-in desk?
Were you unable to locate your baggage on arrival or was it damaged?

We do our best to help you resolve these issues.

Baggage incident

Baggage tracking

Lost and found

Contacting Flying Blue

For all questions concerning your loyalty program and using your Miles, contact Flying Blue directly.

Flying Blue Service Desk Gulf region
Tel: National +974 444 5101
Fax: +33 1 58 68 68 00
Office Hours: Monday to Saturday (08:00am - 08:00pm Paris Local Time)

Postal Address:
Flying Blue
F-94852 Ivry–Sur–Seine
Cedex
France

Send an e-mail to Flying Blue

Other Flying Blue contacts

Other Air France contacts

- Telephone sales
To purchase your ticket by telephone, please contact us saturday to thursday 8h00-15h00 and 16h00-19h00 at +974 4321 208/209/210.

Doha sales office address:
Darwish Airline Centre
Ras Abu Aboud road
P.O.Box 737
Doha

During the holy month of Ramadan, our sales office opening hours are as follow:

Saturday - Thursday 09:00 -13:00 ; 19:30 - 21:30

Call Center
Opening Hours: Saturday - Thursday 08:00 -14:00 ; 19:30 - 21:30

- Saphir
With Saphir, we do our best to make traveling easier for reduced mobility passengers.
- Air France ticket offices
Find addresses and contact information for Air France ticket offices around the world.

Contact Saphir