Our online help service is available to answer your questions about:
- booking and purchasing tickets,
- printing your boarding card,
- receiving a trip reminder,
- requesting a receipt.
Contact us
Air France does its best to answer your questions and meet your needs. Please visit our FAQ or contact one of our agents.
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Requesting online help
Do you need help using our website?
Our online help service is available to answer your questions about:
*You can also contact the Web assistance for enquiries on online bookings or if you have questions on your existing booking at 00-1800-441-0771 (toll-free) or (66)(2) 610-0808 and select option 4. Opening hours: Monday - Friday from 09.00am - 5.00pm
Exceptional opening hours due to an industrial dispute called by several air transport unions from 6 to 9 February 2012:
Saturday 4 February 2012: 09:00am - 03:00pm
Sunday 5 February 2012: 09:00am - 02:00pm
Reservations by phone
To purchase your ticket by telephone, please contact the Sales and Service
Centre at 00-1800-441-0771 (toll-free) or (66)(2) 610-0808. Opening hours: Monday - Friday 09.00am - 5.00pm
Exceptional opening hours due to an industrial dispute called by several air transport unions
from 6 to 9 February 2012:
Saturday 4 February 2012: 09:00am - 03:00pm
Sunday 5 February 2012: 09:00am - 02:00pm
Exceptional opening hours due to an industrial dispute called by several air transport unions
from 6 to 9 February 2012:
Saturday 4 February 2012: 09:00am - 03:00pm
Sunday 5 February 2012: 09:00am - 02:00pm
Air France Ticket offices
Find addresses and contact information for Air France ticket offices around the world.
* There is no Ticket Office in Thailand. For bookings and general enquiries, please contact the Reservations Centre at 00-1800-441-0771 (toll-free) or (66)(2) 610-0808 from Monday to Friday, 09.00am until 5.00pm.
Refund or Ticket Modification
A refund is subject to the conditions of the fare you purchased. For more information contact the Air France Sales and Service Centre at 00-1800-441-0771 (toll-free) or (66)(2) 610-0808.
If your ticket is flexbile and can be modified with or without penalty, you can consult, reservation online under "Manage your reservations".
If your ticket is flexbile and can be modified with or without penalty, you can consult, reservation online under "Manage your reservations".
Making a claim
Do you wish to make a request or send a feedback?
From flight delays or cancellation to feedback about your flight experience, Air France is here to help.
We do our best to find a quick and effective solution for you.
Baggage Incident or Lost Property
Did you leave any personal belongings or carry-on baggage onboard an Air
France aircraft, in a waiting room or at a check-in desk?
Were you unable to locate your baggage on arrival or was it damaged?
We do our best to help you resolve these issues.
Were you unable to locate your baggage on arrival or was it damaged?
We do our best to help you resolve these issues.
Contacting Flying Blue
For all questions concerning your loyalty program and using your Miles, contact Flying Blue directly.
Saphir
With Saphir, we do our best to make traveling easier for reduced mobility
passengers.
At the airport
Air France Check-in counter at Suvarnabhumi Airport, Row P
Baggage drop-off counter: For internet check-in passenger only
Opening hours: 6pm until last check-in deadline (counter closes 1 hour before the flight departure)
Check-in counter:
Opening hours: 7.30pm until last check-in deadline (counter closes 1 hour before the flight departure)